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Amazon isn’t alone; Philips Hue has been experiencing holiday outages

By AJ Dellinger Published December 28, 2018

Philips Hue White and Color Ambience Starter Kit Review — Terry Walsh/Digital Trends

When you open a gift during the holidays, you’re always excited to play with it and you usually expect it to work right out of the box. Unfortunately, that wasn’t the case for new owners of Philips Hue smart bulbs, who ran into some problems setting up their new connected light bulbs. Philips confirmed that it has been experiencing issues that have prevented users from being able to enjoy their products and chalked the problem up to the massive influx of new product activations.

The company confirmed it was experiencing issues on Wednesday, December 26, tweeting out notice of ongoing problems being experienced by some Philips Hue users. “We’re currently seeing a lot of new activations which may result in some customers not being able to create a new account, log in, or link their account to third parties. We hope to have this solved soon and like to ask you to try again later,” the company said. “Apologies and happy holidays!” The message came after nearly a full day of users reporting issues.

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We’re currently seeing a lot of new activations which may result in some customers not being able to create a new account, log in, or link their account to third parties. We hope to have this solved soon and like to ask you to try again later. Apologies and happy holidays!

— Philips Hue (@tweethue) December 26, 2018

That wasn’t a particularly satisfying answer for some users who were looking forward to getting the smart lighting system online. Users took to social media to complain, noting they were unable to create new accounts, log in to existing ones, or link their MyHue account to third-party services and devices like the Amazon Echo or other smart speakers. Needless to say, it wasn’t the first impression Philips was likely hoping to make with new users.

In a statement provided to TechCrunch, Philips explained the situation further. “Following the holidays, we are seeing a high number of users setting up their Hue accounts. Unfortunately, this is causing a delay for some customers who have not been able to create their Hue account or link Hue to their voice assistant,” the company said. “We are working to support this increased traffic and help our customers complete their setup. We expect to have the issue corrected shortly.”

Hue started informing users on Thursday that its systems should be up and running again, allowing folks to create new accounts or log in to their existing one and set up their new smart home devices with their Hue system.

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AJ Dellinger is a freelance reporter from Madison, Wisconsin with an affinity for all things tech. He has been published by…

Smart Home

Philips Hue smart light app revamped, adds geofencing capabilities

The Philips Hue app.

Philips Hue smart light products, including smart bulbs that work with Apple HomeKit, Amazon Alexa, and Google Nest platforms, are getting new features thanks to a complete app rework that includes, among other things, the ability to add geofencing to smart lighting in your home.

While geofencing may seem an odd smart capability for bulbs and other lighting devices, Signify reports that this was one of its most requested add-ons for the Philips Hue line. The feature is designed to address a problem with specific scenes that users can set on the app for greater home automation.

Smart Home

Philips Hue makes it easier to manage smart lights with new module and switch

philips hue expands line up with three new devices dimmer switch lifestyle shot 1

Anyone with a smart light has experienced this one particular problem: If you turn the wall switch off, your light is useless. Smart lights can turn on and off on their own, but if they rely on a power source from a wall switch, then a well-meaning friend or family member can flip the switch and throw all of your routines out of whack.

Philips Hue offers a solution through the Philips Hue Wall Switch Module. This module fits behind an existing wall plate and lasts for up to five years. It allows you to use your smart lights even if the switch has been flipped, and you can also activate your favorite scenes directly from the module. The Wall Switch Module will be available in summer 2021 for $40 for a single module or $70 for a two-pack.

Smart Home

The best Philips Hue alternatives

Group of LIFX colored bulbs in exposed bulb desk lamps

Nothing quite beats the convenience and cool factor of controlling parts of your home without lifting a finger, and Philips Hue is often the first name most people think of when it comes to smart home lighting. The company offers a lineup of white and multicolored bulbs, among other light products, which you can automate for any number of uses.

Unfortunately, getting fully into the Hue game can come at a steep price that might scare off most. Luckily, there’s a ton of worthwhile smart bulbs these days, so we’ve rounded up some great alternatives below. All are compatible with Alexa- and Google Assistant-powered devices you may already own.